Easy Returns
Items in their original condition and packaging are able to be returned within 20 days from receipt for a refund less a 15% re-stocking fee. All items that come back other than in their original condition and original packaging or later than the 20 day return period will be refunded less a 50% re-packaging, correction and/or stock balance charge. The packaging of the item, must not be torn, cut, written on or bent out of shape. Rhinestone chain returned complete and in the same time frame will have a 25% restocking fee. If the package of rhinestone chain is not complete then it is not returnable. The product must not have any sign of wear. Sale items, special order items and components (such as stones, etc.) or orders that are at least 5 times the minimum order quantity for a particular style are not returnable. In the event that an item is shipped incorrectly or defective, it will be replaced/repaired at no charge (if a refund is requested for it, then the restocking charge will apply.) If the defective piece is sent back within 10 days, it is in it’s original packaging, it has not been worn and we have more in stock, then it will be replaced. Any other instance will be repaired. Returns which result in customer retention of less than the minimum will incur a 50% restocking fee. We do not refund freight. If a package is returned without instructions it will be treated as a refund. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged.